What if I lose my Client number or Management password?

Posted by shameema on December 1, 2010 Leave a comment (0) Go to comments

If you lose the Client Number or Management password follow these steps:

  1. Browse to konsoleH (https://secure.konsoleh.co.za )
  2. Click the ‘Forgot your Password?’ link and the login details will be emailed to the authoritative email address held on our records.
  3. Alternatively, email admin@hetzner.co.za from your authoritativeemail address requesting your login details to be sent to you.

It is important to keep a record of the following vital information:

  • Client number and Management password.
  • Authoritative contact email addresses.
  • Your primary domain associated with your profile and the FTP access details (the domain used for your primary and authoritative contact email addresses).
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