Your FTP account quota is set according to your Web hosting package:

• Micro Account: 1
• Micro Pro Account: 1
• Basic Account: 1
• Standard Account: 3
• Advanced Account: 7
• Master Account: 15

The ‘FTP Manager’ in konsoleH, allows customers hosting on a Standard account or higher to create the additional FTP accounts.

Once a hosting package’s FTP account quota is reached, an existing FTP user account will have to be deleted before a new one can be added. Removing the FTP user will not remove any data from the FTP account; only the user privileges will be removed.

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FTP (File Transfer Protocol) is the simplest way to exchange (upload or download) files between computers on the Internet.  FTP is commonly used to transfer web page files from the creator’s computer to the webserver that serves the pages to everyone on the Internet.  It is also commonly used to download programs and other files to your computer from other servers.

FTP can be performed from a command line interface (eg. Windows MS-DOS Prompt) or using a desktop application (FTP client) that offers a graphical user interface such as FileZilla or CuteFTP.  Some web browsers, such as Microsoft Internet Explorer, can also be used for FTP purposes and konsoleH includes the File Manager, which allows you to transfer files to and from your upload area.

As a minimum, you will require the following to start using FTP:

• The hostname or IP address of the source/destination computer: (eg. your-domain.com or 69.46.224.33)
• FTP username: (as per konsoleH)
• FTP password: (as per konsoleH)
• FTP port is: 21

Here are two examples of how to use FTP:

1. Using Microsoft Internet Explorer

1. Open Internet Explorer
2. Enter the FTP address in the address bar:  ftp://www.your-domain.com/public_html/ (where ‘your-domain.com’ is the name of your registered domain with NamibEYE)
3. Enter your FTP username and password when prompted
4. Once logged in, files can be transferred by dragging them to, or copying and pasting them in, the Internet Explorer window.

2. Using Windows Explorer:

1. Right click on the Windows ‘Start’ button
2. Select ‘Explore’
3. Enter the FTP address in the address bar:  ftp://your-domain.com/public_html/ (where ‘your-domain.com’ is the name of your registered domain with NamibEYE)
4. Enter your FTP username and password when prompted and click on ‘Log on’
5. Once logged in, the current site content on the server will be displayed.  You can then copy and paste your new files to this location.

Using your preferred FTP application, log in to your remote server/host. Your default view is of the root (home) directory. Do NOT upload your website files directly to the home directory. All files intended for public viewing must be placed inside ‘public_html’.  Be careful not to delete public_html which is actually a symbolic link, as this will prevent you from accessing the contents of your web site. Should you not be able to see the ‘public_html’ link, use the full path (/user/www/users/your-ftp-login) to your web files as the destination folder.

In any given directory, the webserver will (by default) look for a main page with one of the following names (in order of preference):

1. index.html
2. index.htm
3. index.php
4. home.html
5. welcome.html

Ensure that you name your main page by one of the above names. If no file with these names can be found, a directory listing will be displayed instead. Our servers are CSESENSITIVE, so INDEX.html is not the same as index.html. It is also possible that a directory listing is being displayed because of an .htaccess file being in place.

The home directory of your account contains two important folders namely, ‘www_logs’ which contains your web logs and the ‘users’ folder, which is where your mailboxes reside.  Web logs can be downloaded from the ‘www_logs’ folder using FTP.  The ‘users’ folder is best left untouched.  It contains email contents that is used by the email system.

There are two types of file transfer modes. Binary transfer mode is used to transfer image files (eg .gif, .jpeg) and ASCII mode should be used to transfer files that are readable as normal text (eg. html, cgi).  Failure to properly select ASCII or Binary is a common cause of broken images and inoperative image maps and CGI scripts.

Acceptable naming convention:  Linux servers are case sensitive.  In other words, the file name ‘faq.html’ is NOT the same as ‘FAQ.html’.  Incorrect link references will result in a ‘File Not Found’ error.  This applies to directory names as well.  To prevent errors, we recommend naming all files in lowercase and sticking to this as a convention.  Apart from the underscore character (‘_’), spaces and special control characters (! @ # $ % ^ & ; * : ’ ~) are not permitted.

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FTP allows you to upload files to your hosting server for your website.

Yes. You are provided with unlimited FTP access to your account 24 hours a day, 365 days a year, allowing you to set up, change or maintain your website at any time.

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It is good practice to change your passwords every 30 to 60 days to prevent unauthorised access to your information.

To change your FTP password via konsoleH follow these steps:

1. Browse to konsoleH (https://secure.konsoleh.co.za)
2. Log in with your Client number or email address and Management password
3. Select or search for the applicable domain
4. Select ‘Manage Services’ in the left-hand menu
5. Select ‘FTP Manager’
6. Select ‘Edit’ next to the user account you wish to change
7. You can change your default password by
   • creating a strong password yourself
   • letting konsoleH auto-generate one for you.
8. Enter your new FTP password and ensure that it is a strong password
9. Click ‘Update Password’

When changing your FTP Password, it is important that you update your FTP program.

Please note: We  will only accept strong passwords. To ensure your password is strong make sure you adhere to the following guidelines:

• Use both upper and lower case letters.
• Incorporate numbers or punctuation marks.
• Use at least one special character: ! @ # $ % * ( ) – + = , < > : : “ ‘ .
• Ensure it is at least 8 characters long.
• Do not use your username, email address or domain names associated with your profile.
• Do not use your personal information, such as name, phone number, ID number, special dates, address or names of anyone you know.
• Use different passwords for you various hosting services.
• Use a word or phrase you can remember easily, but would be very difficult for anyone else to guess.

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If you are using a Windows operating system you probably already have a SSHclient. Just select Run from the Start Menu and type ‘telnet’ into the dialog box. If you don’t like the standard Telnet client Microsoft provides we recommend downloading ‘Putty” (for SSH as well):

NCSA SSH is available for both Macintosh and DOS. UNIX, of course, has SSH as a standard feature.

SSH is disabled by default, but can be activated on request, with a Basic hosting package and higher, at no charge.

Once you are logged into the server, you can use any of the UNIX commands to do what you need to. Please keep in mind that FTP level accounts do not come with Telnet access; if you have a Basic account and you connect, after changing the password you will be disconnected.

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To connect to a server using a UNIX Terminal or Putty via SSH, please follow the steps below:

On a UNIX machine:

1. Select your terminal window within the accessories of your start menu.
2. Type in the following command:

ssh ftpuser@domainname Or
ssh ftpuser@serverIPAddress


3.  A connection attempt will be made to the server.
4.  Click on ‘yes’ when prompted to add the server to your unauthorized server list. If you did not receive this prompt, please continue to the next step.
4.  Enter your FTP password
5.  If your password was typed in correctly you will be logged in and default to the root directory of your FTP user.

On a Windows PC with Putty installed:

1. Select Putty from your start menu.
2. Type in your domain name/server IP address in the text field under the label, ‘Host name (or IP address)’, located in the center of the Putty window. E.g mydomain.com
3. Ensure that the port set is to number ‘22’, on the right hand side of the window.
4. The connection type must be set to ‘SSH’.
5. Select ‘Open’ at the bottom of the Putty window.
6. A prompt will appear giving a security warning. Click on ‘yes’ to accept the key and update Putty’s stored keys. If you do not receive this dialog, please continue to the next step.
7. Enter your FTP username and password when prompted.
8. To confirm if you are logged into the server,  type in the command, ‘dir’ and hit enter. A list of folders will display, which are the same when viewed via FTP.

Note: SSH is disabled by default, but can be activated on request, with a Basic hosting package and higher, at no charge. Dedicated server customers are able to enable this on a per domain basis via your Domain Management menu item.

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1. Browse to konsoleH (https://secure.konsoleh.co.za)
2. Login with your Client number and Management password
3. Select or search for your dedicated server in the ‘Hosting Service’ tab
4. Select “Domain Management”
5. Select “Telnet”
6. Select the domain you would like to enable SSH on and click continue
7. Select “Enable” or “Disable” based on your requirement

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SSH (Secure Shell) is a protocol, which works much the same way as Telnet, for creating a secure connection between two computers. The secure SSH connection provides authentication and encryption to ensure that your password and all data sent and received during your session are kept safe.

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Go to control panel link http://control.yourdomainname.com  (eg http://control.namibeye.com)

Then Login to the CONTROL PANEL

Then enter

Domain: Your Domian Name (eg.namibeye.com) and FTP Password

Then once logged in Go to the left bottom tabs and click on Statistics and Report

Then click on AWstats under Statistic

And you can view your website statistics

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